A certain standard of customer service is expected from a reputed company. Negligence in customer service can be very bad for the reputation of the company. This is a simple complaint letter to the manager of a company regarding defective washing machine. The letter can be modified according to need and preference.
To
The Manager
Company Name
Company Address
Subject: Bad customer service
Write a complaint letter to the manager of a company regarding defective washing machine
Sir,
My name is (your name) and I bought a washing machine from your store on date1. I am writing this letter to inform you about the pathetic customer service that I experienced recently from your staff.
Just after a week of the purchase of the washing machine on date2, the machine had started to show some problems and hence I registered my complaint in the nearby service center. Only date3, a technician named xyz visit at our home and inspected the washing machine. He found some problem with the PCB board and took it with him for repairing with the assurance of returning the board within a couple of days.
It has been 10 days now and I haven't yet heard from him. He isn’t receiving my phone even after repeated calls. This kind of negligence in duty is unacceptable. Therefore I request you to look into the matter and take appropriate steps against the concerned person. The cash memo has been attached for your perusal.
Thanking you,
Yours faithfully,
Your Name
Your Address
Date:
Place:
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