Due to technical issues, one may encounter situation in which cash is not dispensed from an ATM while money is deducted from account. It is a serious matter and needs to be communicated to the bank manager without delay. This is a sample letter to Bank Manager regarding money deduction from account without cash from ATM. The letter can be modified according to need and preference.
To
The Bank Manager
Bank Name
Bank Address
Subject: Cash deduction from account without money from ATM
Dear Sir/Madam,
I am a savings account holder of your reputed bank with account number (number). I am writing this letter to bring your notice about the transaction problem I faced while withdrawing money from the ATM at XYZ locality.
I tried to withdraw an amount of Rs 5000 from the above mentioned ATM (ATM number) on [Date1]. The transaction failed with no money being dispensed from the ATM. I was surprised to find a SMS from the bank that the said amount had been deducted from my account. A copy of the ATM slip as well as the screenshot of the message has been attached for your convenience.
Therefore, I request you to address the matter as soon as possible and refund my money. This is for your kind information and necessary action.
Yours truly,
Your name
Your address
Date:
Place:
Enclosure:
1. Copy of ATM slip
2. Copy of Bank message
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