Write a letter to Bank Manager informing that your card was not returned by an ATM Machine during a recent transaction


Though not frequent, but it may happen that your card is not returned by an ATM Machine during a transaction. It can be a very unpleasant experience with wastage of time and energy. Under such situation, the Bank Manager needs to be informed about the incident. This is a simple letter to a Bank Manager informing that your card was not returned by an ATM Machine during a recent transaction. The letter addresses the question of properly presenting the letter to the concerned person. It can be modified according to situation and preference.


To
The Bank Manager
Bank Name
Branch Name
Bank Address

Subject: ATM card not returned by an ATM Machine during a recent transaction

Dear Sir/Madam,

                              I hold a savings account in your [Bank name, Branch name] since the last eight years bearing account number [Account number].With reference to the above subject, I would like to bring to your notice that my ATM card, bearing number [ATM card number], was not returned by one of your ATM Machine during a recent transaction at [ATM Address] on [Date].

                               I had tried to withdraw a sum of five thousand from the said ATM when the incident took place. The ATM card got stuck in the machine and did not come out. It has been over a week since I informed the matter to the customer care but I am yet to get a response from them. 

                                Hence, I request you to look into the matter at the earliest. Please make sure that my card is returned to me as soon as possible or kindly arrange for a replacement card. For any further clarification, I can be contacted by phone at [Mobile Number] or by email at [Email Address].

                               Hoping for a quick and positive response


                                                                                                         Yours faithfully,

                                                                                                          Your name
                                                                                                          Your address

Date:
Place:

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