If a clothing
item that you bought turns out to be defective, replacement or refund of that
item are the only viable options left with you. A letter can be written to the Store
Manager mentioning the details of the inconvenience you had to deal with during
the incident along with a request for replacement or fund. This is a sample
complaint letter to the Sales Manager of a company for replacement or refund of
a defective clothing item that you bought. The article addresses the question of properly presenting the application
to the concerned person. The letter may be modified according to the situation
and preference.
To
The Store Manager
Company Name
Company Address
Sub: Replacement or refund of Peter England Shirt
Dear Manager,
I am writing this letter to bring to your
notice that I had bought a green Peter England full-sleeve Shirt from your
store last Saturday. It was made of cotton and of medium size. The shirt cost
me around 1200 rupees.
On returning home, I noticed
a small hole in the shirt near the shoulder area which I had failed to notice
earlier. Next day, I went to your store to replace the shirt but unfortunately,
there was none in the stock. So, I requested for a refund instead. However, the
salesperson refused to refund the amount citing company policy.
Hence, I request
you to look into the matter seriously and either replace the clothing item or
refund the amount. I hope you protect the interest of your loyal customer as
your company advertises so diligently.
I, hereby attach a
copy of the bill and a picture of the shirt for your kind perusal.
Yours sincerely
Your Name
Your Address
Enclosures:
1. Copy of bill
2. Picture of the shirt
Dated:
Place:
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